Frequently Asked Questions (FAQ)
1. What Are Infinity Roses?
Infinity roses are real, natural roses that have been carefully preserved using a special treatment to extend their lifespan. These roses are cut at their peak blooming stage and undergo a process that allows them to retain their beauty for up to a year. Our luxury boxed Infinity roses make a lasting impression for any occasion.
2. How Long Do Infinity Roses Last?
Yes, with proper care, Infinity roses can last up to a year, or even longer! These preserved roses are treated to maintain their beautiful, fresh appearance for months, allowing you to enjoy them for an extended period.
3. Are Your Flowers Real?
While our Infinity roses are real, they have been specially preserved to last for up to a year. They undergo a preservation process that stops their natural growth and retains their fresh, delicate appearance for months. Our Forever Flowers collection, on the other hand, features handmade silk/artificial flowers, including peonies, roses, orchids, and hydrangeas.
4. How Are Infinity Roses Preserved to Last So Long?
Infinity roses are treated with a unique preservation solution at the peak of their bloom. This process halts their natural growth while preserving their color, texture, and beauty. After the treatment, they are available in a wide range of colors and can last for months with proper care.
5. Can I Order Custom Designs?
Yes, we offer both block color designs and custom arrangements. We can create multi-colored designs or incorporate letters, numbers, shapes, and symbols with our roses in a variety of colors. For custom requests, please email us at info@fleuvedefleur.com.
6. What Collections Do You Offer?
We offer several collections and box options to suit your needs:
- Infinity De Fleur Collection: Real preserved roses that require no maintenance or watering. Arranged in a stylish Parisian hat box.
- Crystal De Fleur Collection: Luxury acrylic home décor pieces that feature Infinity roses under a protective clear lid.
- Forever De Fleur Collection: Realistic handmade silk flowers that will last a lifetime and may need occasional dusting.
Our boxes come in black and white, with round or square shapes, available in sizes from “Mini” to “Large.” We also offer a limited edition heart-shaped box in black, white, or red suede.
7. How Many Roses Are Included in Each Box?
The number of roses varies depending on the box size and the size of the individual roses:
- Mini: 1 rose
- Small: 4 roses
- Medium: 12-15 roses
- Large: 45-50 roses
- Magnum: 120+ roses
We carefully arrange the roses to ensure that the box is filled beautifully and evenly.
8. Can I Remove the Roses From the Box?
We recommend leaving your Infinity roses in their original box for the best presentation and longevity. Each rose is carefully positioned within the box to create an elegant display. Removing the roses can damage the arrangement and compromise its appearance.
9. How Do I Care for My Infinity Roses?
To maintain the beauty of your Infinity roses:
- Avoid direct sunlight, as prolonged exposure can cause the colors to fade.
- No watering, maintenance, or exposure to humidity is necessary.
- Enjoy your roses all year round, with minimal care required!
10. Can I Include a Personal Message with My Order?
Yes! During checkout, you can add a personalized greeting card message to accompany your flowers.
11. How Do I Place an Order?
Placing an order is easy:
- Select your preferred box shape, color, size, and design.
- Add the item to your cart.
- Proceed to checkout and follow the instructions.
- Add a personalized message if you’d like.
- Choose your shipping date and payment method.
- Confirm your order, and our team will handle the rest!
12. What Happens After I Confirm My Order?
After you place your order, you’ll receive an automated confirmation email. If you don’t receive it, please check your spam folder. Once your order ships, you’ll get a shipping confirmation email with tracking details and an invoice.
13. Can I Change My Order After It’s Been Placed?
Unfortunately, once an order is confirmed, it cannot be changed. However, feel free to contact our team, and we’ll do our best to assist you.
14. How Can I Track My Shipment?
Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can monitor the progress of your delivery with the provided tracking number.
15. What Happens if My Order Is Damaged or Stolen During Shipping?
All shipments are insured against theft and accidental damage. We take great care in packaging your flowers to ensure they arrive intact. The insurance coverage is valid until you confirm receipt of the package.
16. Can I Ship My Order to a Different Address?
Yes, you can enter a separate delivery address at checkout. Your invoice will still be sent to your billing address, but the flowers will be delivered to the address you provide.
17. Will the Receiver Receive an Invoice?
No, we do not include invoices with the delivery. The purchaser will receive the invoice via email.
